Shipping policy

1. Order Processing & Dispatch
All seafood orders are carefully processed, inspected, and packaged within 1–3 business days after payment confirmation. To preserve the ultimate freshness of our New Zealand seafood products, we arrange fast-track dispatch and strict pre-shipping quality checks, minimizing your waiting time while ensuring every item leaves our warehouse in premium condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all our seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and seasonal customs clearance conditions.
For customers who pursue faster delivery, we support expedited shipping service. You can select the rush shipping option directly at checkout for quicker transit.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your total order weight, product volume, and delivery destination. All shipping costs are fully displayed and confirmed at checkout before you complete payment.There are absolutely no hidden fees or additional charges after order placement.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These fees are the recipient’s sole responsibility.
We highly recommend all customers to check their local import policies, seafood entry regulations, and relevant tax standards before placing an order to avoid unexpected additional costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-specific cold-chain and shockproof packaging solutions. We use high-strength insulated packaging, ice packs, and leak-proof materials to fully protect fresh seafood during long-distance transit, effectively preventing damage, deterioration, or leakage.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transit protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and product condition upon receiving your parcel. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos/videos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems, defects, or freshness issues after signing for the parcel, please submit a valid claim with evidence to our customer service within 48 hours of delivery. Our team will verify the issue promptly and arrange targeted solutions including refunds, replacements, or other after-sales support accordingly.
7. Professional Customer Support
If you have any questions about order processing, shipping methods, transit status, customs clearance, or after-delivery issues, our professional support team is always ready to help. Feel free to contact us via email or message for fast and professional guidance.
At ROGLIFE, we strictly control every shipping link to deliver fresh, authentic New Zealand seafood safely to your doorstep.